Privacy Policy

RM Bio Processing Services respects your privacy. This policy explains what personal information we collect through this website, why we collect it and how we protect it. We handle personal information in line with the General Privacy Principles of the Data Protection Act, 2011 of Trinidad and Tobago.

1. Who We Are

2. Information We Collect

Information you give us: When you contact us by form, email or phone, we collect the details you provide, such as your name, company, email address, phone number and the content of your message.

Information collected automatically: When you visit our website, our server records technical data such as your IP address, browser type, device, pages visited and time of access. This is needed to operate the website securely.

3. How We Use Your Information

• To answer your enquiries and prepare quotations
• To arrange the collection of used cooking oil and the supply of our products
• To manage business relationships with customers, suppliers and partners
• To operate, secure and improve our website
• To comply with legal, tax and certification requirements

We do not sell your personal information, and we do not use it for purposes other than those stated here without your consent.

4. Cookies

Our website uses cookies and similar technologies that are necessary for it to function, load quickly and remain secure. Some cookies may also help us understand how visitors use the website. You can block or delete cookies in your browser settings; some features of the website may then not work properly.

5. Service Providers

We use trusted service providers to run this website and our communication, including our web hosting provider, WordPress and its extensions (for example Jetpack by Automattic for security and statistics) and Google (for example for email). These providers only process personal information on our behalf and to the extent necessary for their services. Some of them store data on servers outside Trinidad and Tobago, for example in the United States. We choose providers that apply appropriate safeguards to protect your information.

6. Sharing of Information

We only share your personal information with third parties where this is necessary to provide our services (for example with logistics partners or certification bodies), where you have agreed to it, or where we are required to do so by law.

7. How Long We Keep Your Information

We keep personal information only as long as it is needed for the purposes described above or as required by law, for example for tax and accounting records. Afterwards, it is deleted or anonymised.

8. Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Our website uses an encrypted connection (SSL/TLS).

9. Your Rights

You may ask us at any time what personal information we hold about you, request that incorrect information be corrected, and ask us to delete information that we no longer need. You may also withdraw any consent you have given. To do so, please contact us using the details above.

If you are located in the European Union, you may also have additional rights under the EU General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

10. Changes to This Policy

We may update this privacy policy from time to time. The current version is always available on this page.

Last updated: September 2026